KLC FAQ - Kava Kava in Toronto, Ontario, Canada Frequently Asked QuestionsQuestion #1: How much is Shipping in Toronto, Ontario and the rest of Canada?Answer #1: Whether you are in Ontario, or the rest of Canada, the price is a flat rate of 5$ for an express shipping unless otherwise specified that express shipping is free. Question #2: How fast is shipping?Answer #2: Shipping is 2 business days for Ontario, Manitoba, Saskatchewan, British Columbia. 3 business days for Quebec, New Brunswick, Nova Scotia, Newfoundland, Prince Edward Island. Question #3: What kind of gaurantee do you offer?Answer #3: We offer a gauranteed service for shipping if for some reason you do not receive a product on time, we will apply a 5$ credit for your next order. Question #4: What is your return policy?Answer #4: We can accept returns on unopened packages only. The return shipping is to be paid by you, the customer, and we only provide exchange for an equivalent value. Question #5: What methods of payment do you accept?Answer #5: Our preferred payment method is E-transfer but we do accept Money orders, and we can send your order COD for an extra charge of 6$(7.25 value). Question #6: Do you sell any products for consumption?Answer #6: No, we do not sell our products for consumption, none are accepted by health canada for human or animal consumption, which includes internal and external. For further research use only. We are very strict about this policy. Question: I have a question that is not found in this FAQ, how do I submit it?Answer: Please submit your question to us by email at info@KratomLeafToronto.com, it will be a pleasure to answer it as quick as possible. |
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